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SignTime
Overview
Apple says support is available through SignTime, which uses video to connect customers with a sign language interpreter. The flow is direct: open SignTime, connect with interpreter, and grant camera and microphone permissions. Benefit: Deaf signers can access support in their primary language without phone-only constraints. Lesson: inclusive support is a product surface, not a separate accommodation layer.
Why it matters
When support defaults to voice calls, Deaf sign language users face delays and added coordination burdens. SignTime lowers that translation tax and improves issue resolution clarity. Call to action: offer sign-first support for communication-heavy domains, make discovery easy in support entry points, and design for privacy and consent around video.
