Wheelchair Accessible Transit Routes

Overview

On March 15, 2018 (PT), Google introduced “wheelchair accessible” route options in transit navigation to address how hard it is to find step-free directions when station and route accessibility info “isn’t always readily available or easy to find” (launch post). The steps are explicit: users select Transit -> Options -> “wheelchair accessible,” and the rollout started in 6 cities (London, New York, Tokyo, Mexico City, Boston, Sydney) (same source). Quote: “To make public transit work for everyone...” (same source).

Why it matters

If accessible routing is missing, a “shortest route” can become a dead end for wheelchair users (stairs, broken lifts, inaccessible transfers). Early coverage highlights both the upside and the risk: data accuracy matters, or users may still get stranded (SELF). Making accessibility a first-class routing constraint reduces cognitive load and supports independence, while also benefiting stroller and crutch users (situational mobility limits) (Google). Build route preferences that reflect real constraints, then invest in data quality and feedback loops.